Tuesday, May 12, 2009

Asking the 5 Why's!

Finding the root cause of a problem...you have to dig deep! Ask the 5 whys!

The 5 Whys is a question-asking method used to explore the cause/effect relationships underlying a particular problem. Ultimately, the goal of applying the 5 Whys method is to determine a root cause of a defect or problem.

My car will not start. (the problem)
Why? - The battery is dead. (first why)
Why? - The alternator is not functioning. (second why)
Why? - The alternator belt has broken. (third why)
Why? - The alternator belt was well beyond its useful service life and has never been replaced. (fourth why)
Why? - I have not been maintaining my car according to the recommended service schedule. (fifth why, root cause).

Sometimes it takes asking fewer or more whys to get to the root cause.

No comments:

Post a Comment