Thursday, May 21, 2009

Lean thought for the day

What is Trust and Why is it Important?

In its simplest form, trust can be described as the belief that those on whom we depend will meet our positive expectations of them. While this may sound the same as confidence, they are different. Trust is not always rooted in past experience with others, whereas confidence generally results from specific experiences with people and is built on reason and fact. In contrast, trust is based in part on faith. We sometimes give our trust in spite of evidence that suggests we should feel some caution, if not outright suspicion, about relying on another.

“What is Trust and Why is it Important?.” Academy Leadership. 17 Apr. 2009.

21 May. 2009

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