Leaders must face reality.
Reality starts with the person in charge. Leaders need to look themselves in the mirror and recognize their role in creating the problems—then gather their teams together and gain agreement about the root causes. Widespread recognition of reality is the crucial step before problems can be solved. Attempting to find short-term fixes that address the symptoms of the crisis only ensures the organization will wind up back in the same predicament. To see the real reasons for the crisis, everyone on the leadership team must tell the whole truth. Everyone on the team must be candid in sharing the entire truth, no matter how painful it is. How can you solve problems if you don't acknowledge them?